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The roles of customer service officers in establishing corporate image at grapari telkomsel
|Penulis Utama||:||Fitri Qadarsih|
|NIM / NIP||:|
|Judul||:||The roles of customer service officers in establishing corporate image at grapari telkomsel|
|Imprint||:||Surakarta - Fak. Sastra - 2005|
|Kolasi||:||x, 21 hal.|
|Sumber||:||UNS-Fak. Sastra NIM.C9302105|
|Jenis Dokumen||:||Laporan Tugas Akhir (D III)|
Customer service officer has important roles in Service Company to create corporate image. The service given by customer service officer will give impact to the image of the corporate. There are two problem statements stated in this final project, there are: 1) what are the roles of customer service officers in establishing corporate image, 2) what are the efforts to create corporate image. This final project explains about the activities of customer service officers to find out the conclusion of the problems.
The methods used in collecting the data in this final project are: observation and interview. The data collected will be used to find out the conclusion of the problem statements. This final project uses the descriptive qualitative analysis in analyzing the data.
This final project explains about the roles of customer service officers in establishing corporate image at GraPARI Telkomsel by observation to the activities of customer service officers. By doing observation about the customer service officers, the role of customer service officers could be known.The report concludes the roles of customer service officers to create corporate image through the services given by customer service officers to customers. It also concludes the effort of customer service officers to create corporate image.
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1. Drs. Djatmika, M.A
|Fakultas||:||Fak. Sastra dan Seni Rupa|