Penulis Utama : Siti Nur Chasanah
Penulis Tambahan : -
NIM / NIP :
Tahun : 2007
Judul : The activities of reception section in Sahid Kusuma Raya Hotel Solo
Edisi :
Imprint : Surakarta - FSSR - 2007
Kolasi : ix, 31 hal.
Sumber : UNS-FSSR Diploma III NIM.C9304069
Subyek : HOTEL-PELAYANAN
Jenis Dokumen : Laporan Tugas Akhir (D III)
ISSN :
ISBN :
Abstrak : Tourism and accommodation have an important role in achieving success in the tourism industry. Hotel is one type of accommodation. Hotel, as one service industry, plays an important role in fulfilling and satisfying the tourists need during their trip. The Reception Section is one of Front Office Department Sections in the hotel. It is the main sub department of Front Office Department which is responsible to receive the guests, serve the guests, and receive guest’s complaint. Reception Section has responsibility to develop a strong and positive impression to the guests. The purpose of this research is to describe the activities of Reception Section in Sahid Kusuma Raya Hotel Solo, to describe the type of guest’s complaint and to explain how the Reception Section handles it. The result shows that the activities of Reception Section are preparing for receiving the guests, handling check in guest, handling messages, giving information, handling moving room, handling guest’s complaint, giving complimentary and answering the phone. In handling guest’s complaint due to bad services or facilities, even bad attitudes of the hotel’s staffs, the Reception Section has the responsibility to handle the guest’s complaint and gives solution of the problem promptly. The writer gives some suggestions to the hotel to improve the service of the hotel to the guests and the quality of human resources by giving regular training to the hotel’s staffs.
File Dokumen :

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abstrak.pdf
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File Jurnal : -
Status : Non Public
Pembimbing : 1. Dra. Rara Sugiarti, M. Tourism
Catatan Umum :
Fakultas : Fak. Sastra dan Seni Rupa