Evaluasi Sistem Layanan Permintaan Pelanggan Baru, Penyambungan Sementara, dan Tambah Daya pada PT. PLN (Persero) UPJ Surakarta Kota

Oleh :
Ramdhan Bradityananda - F3306079 - Fak. Ekonomi dan Bisnis

Electric power is managed by government through PT. PLN (Persero), because the electric power is a public need. Considering a greater and relatively urgent requirement for electrical power that exists today, so comprehensive policies that are useful for public are needed. In attempts of quality improvement of services of new connection application, temporary connection and power enhancement, clear installation procedures among related functions in the company are needed in order to monitor installation accomplishment. By this means, any corruption or misuse that is committed by any irresponsible party can be prevented. Purpose of the research is to know implementation of System of New Costumer Application, Temporary Connection, and Power Enhancement Services of PT. PLN (Persero) UPJ Surakarta Kota. Data is collected by using observation, documentation and interview techniques. The collected data consists of primary and secondary data. Discussion about System of New Customer Application, Temporary Connection, and Power Enhancement Services of PT. PLN (Persero) UPJ Surakarta Kota consisted of relevant sections, required documents, applied accounting records, procedure networks that form the system, and document flow charts. There were many deficiencies in implementation of the system, namely, there was no functional separation between section of Customer Service and Customer Counter, some BTL workers committed fraudulent actions, and inadequate amount of workers of Technical Section. However, as a whole, the internal control system applied in the System of New Customer Application, Temporary Connection and Power Enhancement Services of PT. PLN (Persero) UPJ Surakarta Kota was good enough.