Banquet section’s problems and solutions of Lor In Hotel Business Resort And Spa Solo

Oleh :
Anggoro Eko Saputro - C9307014 - Fak. Sastra dan Seni Rupa

ABSTRACT In the tourism industry, hotel is one of the crucial factors to the development of tourism field. Many ways are done to increase the facilities and services in the hotel to get customer’s satisfaction. A hotel has many departments for its operational activities. One of them is Food and Beverage Department. Food and Beverage Department has important responsibility to maintain the quality of food and beverage service and product. Food and Beverage Department has many subdivisions that are responsible for maintaining the duties of each division. Banquet Section is one of the divisions under the Food and Beverage Department which has responsibility to set up, prepare what are needed in handling the events and service the guest. This final project report describes about Banquet Section’s Problems and Solutions of Lor In Hotel Business Resort and Spa Solo, such as the limited workers, the lack of tools and equipments, bad coordination with other departments and miscommunication among Banquet Section staffs. To solve the problems, the writer also writes some solutions for the hotel. The solutions are employee recruitments, increasing the number of tools and equipments, making good coordination with other departments and keep good communication among the Banquet Section staffs. This final project report is written based on the writer’s experience in doing the job training for three months in Banquet section at Lor In Hotel Business Resort and Spa Solo. Hopefully, this final project report will be beneficial for the hotel to improve their service quality. For the students of Diploma III English Department, hopefully this final project can be a reference to make a report. For the readers, hopefully this final project report is expected to be able to give information about Banquet Section of Lor In Hotel Business Resort and Spa Solo.