The problems encountered by banquet section of Sahid Jaya Hotel Solo in handling events

Oleh :
Arshidi Satria Nugroho Aji - C9305098 - Fak. Sastra dan Seni Rupa

ABSTRACT In the tourism industry, a hotel takes an important role in supporting its progress. A hotel has many departments for its operational activities, each of them has its own duties and responsibilities. One of them is Food and Beverage Department which is dealing with the food and the beverage provided by the hotel. Banquet section is one of many sections under the Food and Beverage Department. This final project report describes the problems encountered by Banquet Section of Sahid Jaya Hotel Solo in handling events, such as the limited worker, the lack of tools and equipment, bad coordination with other department and miscommunication among Banquet Section staffs. To solve the problems, the writer also writes some solutions for the hotel. The solutions are employee recruitments, increasing the number of tools and equipment, making good coordination with other department and keep the good communication among the Banquet Section staffs. The writer writes some suggestions for the hotel management and the Banquet section. The hotel management is suggested to increase the number of venue and to enlarge the capacity of the venue. They are also suggested to hold a meeting every week or every month for sharing and hearing the employer’s complaint in doing their jobs. The head of Banquet Section is also suggested to inform the standard service to avoid the mistake done by the employees. This final project report is written based on the writer’s experience in doing the job training for three months in Banquet section at Sahid Jaya Hotel Solo. Hopefully, this final project report will be beneficial for the hotel to increase their service quality. For the readers, hopefully this final project report is beneficial as reference of the hotel field especially in Banquet section at Sahid Jaya Hotel Solo.