The activity of order taker in housekeeping department at Agas International Hotel Solo

Oleh :
Dita Ristiana Permatasari - C9306034 - Fak. Sastra dan Seni Rupa

Abstrak One of the important elements for the Hotel’s operational activities, is Housekeeping Department. Housekeeping Department in Agas International Hotel Solo which has a vital function in providing service to the guests especially those related to sophisticated service, attractiveness, completeness, cleaning service and other public services in order to guarantee satisfaction and comfort for all guests and employees. This final project report was written based on the job training in Agas International Hotel Solo. The objectives of this final reports is to describe the activity of order taker in Housekeeping Department at Agas International Hotel Solo. And the benefits of this final reports is the writer can get supporting point in the hotel industry, add more experience and knowledge about the hotel field as a skill to enter the field work. The data for this report were taken from the interview with Housekeeping crews at Agas International Hotel Solo and from the observation of the activities of the Order Taker at Agas International Hotel Solo. The duties of Order Taker is reporting the most actual condition of room status to Front Office department, making the “housekeeping report” then reporting them to related section, informing to room attendant if there is any room check in or check out, and handling the housekeeping administration. This final project report also has purpose to describe the problems and the solution for problems that are faced by Housekeeping Department in Agas International Hotel Solo.