Food and beverage department at Agas International Hotel: its role in The Banquet Event and Sekar Arum Restaurant

Oleh :
Indra Hermawan - C9306058 - Fak. Sastra dan Seni Rupa

ABSTRACT Hotel is one of the important factors to the development of tourism sector. In the hotel business, customers’ satisfaction is the most important. Agas International Hotel is one of three star hotel in Solo which always improves its qualities to get the customers’ satisfaction. There are many ways done by the hotel management to get customers’ satisfaction. One of the efforts is improving the quality of Food and Beverage Department. This department has important responsibility to provide and to keep the quality of the food and beverage in the hotel. Food and Beverage department can be divided into two divisions that are Food and Beverage Product and Food and Beverage Service. Food and Beverage product has responsible to produce all kind of food and beverage in the hotel. Food and Beverage product has important role to the other sections in the Food and beverage department. Food and Beverage product has big section called kitchen. This final project has purposes to find out the role of food and beverage product to the banquet event and Sekar arum restaurant at Agas International Hotel and to describe the job description of Chef de Partie of kitchen. Chef de Partie of kitchen has daily job to prepare all of food and beverage for daily breakfast and produce the food that are ordered by the guest. Chef de Partie also has several duties such as, providing and producing food and beverage for daily breakfast, lunch and dinner, menu planning and making store room requisition. There were also several apprentices who have duty to help Chef de Partie. Besides helping the kitchen chef, the apprentices can observe and learn how to produce and serve the food from kitchen chef. Food and Beverage product is one of divisions that is very busy because this division has responsibility to provide the food and beverage for several sections in the Food and Beverage department. There are only four kitchen chefs and two cook helpers in this division. Because there are many activities in the Food and Beverage product, it will be better for Food and Beverage department to add more kitchen chef and cook helper. Food and Beverage product should also try to make new variety of menu in order to attract more customers.