The job description of a waiter in Ratu Ratih Café at Hotel Sahid Jaya Solo

Oleh :
Veris Bharata Yudha - C9306093 - Fak. Sastra dan Seni Rupa

ABSTRACT This report is based on the job training in Sahid Jaya Hotel Solo. The job training was from 22 April until 22 June 2009. The objectives of the report are to describe the job description of a waiter in Ratu Ratih Café. A waiter in Ratu Ratih Café has two main duties, first is completing pre set up preparation and second, completing general set up. The pre-set up preparation includes polishing cutleries, cups and goblets water, while general set up includes breakfast set up, diner-lunch set up and handling the guest. To give good service to the guest requires good performance and style. Guest’s satisfaction indicates the quality of service from waiters.