The Houskeeping Department of Jogjakarta Plaza Hotel

Oleh :
R. Surya Adhytama - C9307145 -

Behind all efforts in increasing the income of tourism and hotel industry, the housekeeping department plays very important roles. The writer decided to participate in a job training program of a hotel to get more information about housekeeping department. The writer experienced a three-month job training as a housekeeping attendant. The writer had done the daily job of a public area attendant, laundry attendant, uniform and linen attendant, and room attendant in Jogjakarta Plaza Hotel. As the result of the job training, the writer got the information needed in making this report. From the job training experience, the writer concluded that housekeeping department of a hotel is very important. The department keeps the facilities of the hotel well maintained. Therefore, the hotel can maximize its services. The services of the hotel make the guests comfortable and give a good impression to the guests. Many guests of the hotel are “repeat visitors” which means that the guest had been in the hotel before and come to the hotel again on other occasions. The facts above make Jogjakarta Plaza Hotel become one of the best hotels in Yogyakarta.