The Job Descriptions of Waiter/Waitress in Food and Beverage Department in Lor In Hotel

Oleh :
Arif Kartika - C9307018 - Fak. Sastra dan Seni Rupa

ABSTRACT Arif Kartika. 2010. “The Job Descriptions of Waiter/Waitress in Food and Beverage Department in Lor In Hotel”. English Diploma Program. Faculty of Letters and Fine Arts, Sebelas Maret University. There are four approaches of tourism products that can develop tourism industry. They consist of attraction, accessibility, amenity, and activity. Hotel is a part of accommodation that is included in the amenity approach. As amenity approach, hotel has responsibility to serve the guests with the best service to make them satisfied. This final project is based on job training activity in Lor In Hotel which is written to explain the job description of waiters/waitresses when they work in sections of Food and Beverage Department. This final project discusses about the kind of services in Lor In Hotel and the efforts which are done to satisfy the guests while staying in hotel. Hopefully, this final project report will be beneficial for the hotel to improve their service quality. For the students of Diploma III English Department, hopefully this final project can be a reference to make a report. For the readers, hopefully this final project report is expected to be able to give information about sections of Food and Beverage Department in Lor In Hotel.