Job Description of A Receptionist at Kusuma Sahid Prince Hotel Surakarta

Oleh :
Irene Femi Rahardiani - C9308036 - Fak. Sastra dan Seni Rupa

2011. Hotels as a part of the hospitality industry try to create an attractive image to differentiate themselves from others. This is important in luring travelers which will directly affect the development of the hotel itself. This can be achieved only through the efforts of all elements of the hotel which are divided into several departments. The front office department, especially, should have good cooperation among its staffs because the front office has most direct contact with the guests. The receptionist as a part of the front office department has a large responsibility as a representative of the hotel which should create a good image. This paper sets out to describe the job scope of a receptionist at Kusuma Sahid Prince Hotel, Surakarta based on the job training undergone by the author. The receptionist plays important role in handling the guests’ needs. To give the best service, a receptionist must have good knowledge about all sectors in the hotel and also the information external to the hotel related to the guests’ needs. It is also supported by good and professional grooming based on appropriate hotel standards. From the data, one conclusion that can be drawn from this study is that the job description of a receptionist in Kusuma Sahid Prince Hotel includes various aspects. The receptionists of Kusuma Sahid Prince Hotel have a large responsibility to know the job scope and do it to the best of their ability in order to build an attractive image of the hotel.