The Competence of Waiters/Waitresses in Ibis Malioboro Hotel Yogyakarta

Oleh :
Budiawan Nugroho - C9307002 - Fak. Sastra dan Seni Rupa

ABSTRACT As the one of three star hotels in Malioboro, Yogyakarta, IBIS Malioboro Yogyakarta tries to give its best to the guests. This hotel also has made several efforts to create good image and increase the repeat guests to raise the hotel income. For this effort, this hotel has made Food and Beverage Department as one of the important factors for this hotel to keep exist in the hotel industry in Yogyakarta with the competence of the waiter/waitress based on the observation done during the job training. This final project, describes the competence of waiter/waitress to keep the guests enjoy when they stay in the hotel. This final project is completed through several methods, including collecting, analyzing and concluding data. The data in this final project were obtained by holding observation, interviewing and conducting the library research. In the end of this final project, it is concluded that the most important factor for the guests to feel the comfort is good service and competence of the staff with good hospitality and proffesionality of waiter/waitress in IBIS Malioboro Yogyakarta.