Banquet Section Of Sahid Jaya Hotel Solo: Problems And Solutions

Oleh :
Aan Hidayanto - C9306004 - Fak. Sastra dan Seni Rupa

In the tourism industry, hotel is one of crucial factors to the development of tourism field. So many ways are done to increase the facilities and services in the hotel to get customer’s satisfaction. A hotel has many departments for its operational activities; Food and Beverage Department has important responsibility to maintain food and beverage service and product. Food and Beverage Department has many subdivisions that are responsible to maintain each division duties. Banquet section is one of division under the Food and Beverage Department. This final project report explains about Banquet Section of Sahid Jaya Hotel Solo: Problems and Solutions, such as the limited worker, the lack of tools and equipment, bad coordination with other department and miscommunication among Banquet Section staffs. To solve the problems, the writer also writes some solutions for the hotel. The solutions are employee recruitments, increasing the number of tools and equipment, making good coordination with other department and keep the good communication among the Banquet Section staffs. This final project report is written based on the writer’s experience in doing the job training for three months in Banquet section at Sahid Jaya Hotel Solo. Hopefully, this final project report will be beneficial for the hotel to increase their service quality. For the readers, hopefully this final project report is beneficial as reference of the hotel field especially in Banquet section at Sahid Jaya Hotel Solo.