The Duties Of Waiters In Gambir Sekethi Restaurant At Sahid Kusuma Hotel Solo

Oleh :
Trisfironie Ardianto - C9306092 - Fak. Sastra dan Seni Rupa

This report is based on the job training in Sahid Kusuma Hotel Solo. The job training was from May 1st to June 1st, 2009. The objectives of the report were to describe the duties of the waiters in Gambir Sekethi Restaurant at Sahid Kusuma Hotel Solo and also to describe the problems encountered by the waiters and followed by the solutions of those problems. Waiters in Gambir Sekethi Restaurant have three main duties; they are preparing the equipments, handling the guests and clearing up. Those three main duties are done by the writer everyday during the job training. In the process of those activities, the writer found many problems, such as the limited of equipments, the guest’s complaints, and the limited English skill of the waiters. And the solutions for those problems are adding the equipments, listening every single complaint carefully and patiently, giving training of English skill to the employee.