the Activities of Waiters and Waitresses in Gambir Sekethi Restaurant at Kusuma Sahid Prince Hotel

Oleh :
kumalawati - C9308040 - Fak. Sastra dan Seni Rupa

This report is based on the job training evaluation which was conducted at Kusuma Sahid Prince Solo from February to March 2011. One of the important elements of tourism progress is hotel. Hotel industry is one of the service industries that play an important role in fulfilling and satisfying tourist. The restaurant is a part of the food and beverage department in the hotel. The waiters and waitresses are responsible to serve and to welcome the guests in the restaurant friendly. The major aim of this final project is to explain and describe the duties of waiters and waitresses in the restaurant. They prepar equipments, handle the guests and clear up in the restaurant. The last aim of this final project is to know the manner of the waiters and waitresses in the restaurant, they must be respectful, careful, efficient and cooperative. In the last chapter, the writer suggests to the waiters and waitresses in the restaurant to improve the service and the manager to make a good relationship with the employees in the restaurant.