The Ways 0f The Tourist Information Center ( TIC) 0f Surakarta In Giving Good Services to Tourists

Oleh :
Yolanda Chakity Albina - C9309090 - Fak. Sastra dan Seni Rupa

This final project is written based on the job training which has been done in the Tourist Information Center ( TIC ) of Surakarta. This final project discusses the ways in serving tourists, the problems encountered in providing services and the solutions to face the problem. The Tourist Information Center ( TIC ) of Surakarta has several ways in providing good services to tourists such as, TIC staffs applied several principles in providing information to tourists, provided several media, had a staff who could speak another language besides English, made coordination with other entertainment resort and institutions, extended working time for their staffs, provided tourists with waiting seats, cleaning toilets, and large parking area, and also offered free souvenir, such as event calendar There are many problems faced in serving tourists. The problems are lack of budget and it gives bad impact to improve facilities in TIC. The other problem coming from human resources are lack of human resources who can speak more than one foreign language and come to DISBUDPAR office in Sunday. To overcome all those problems, the writer gives some solutions and suggestions to improve the quality in serving tourists.