The professionalism of the guiding technique in karaton surakarta hadiningrat

Oleh :
Triana Lestiyawati - C9309079 - Fak. Sastra dan Seni Rupa

This final project is written based on the job training activity in Karaton Surakarta Hadiningrat. The purposes of this final project are to describe the events and cultural heritages in Karaton Surakarta Hadiningrat, to describe the guiding technique in Karaton Surakarta Hadinigrat, and to find out the problems, and the solutions of Karaton Surakarta in the scope of guiding. The result shows that Karaton Surakarta Hadiningrat has a lot of cultural heritages and traditional events. The guiding technique used by the guides of Karaton Surakarta Hadiningrat are by preparing performance such as dressing traditionally and behaving, mastering the explanation and language, conducting the process of guiding by describing the tourist attraction consists of preparing, opening, material explanation, closing. Here, the guide not only describes the information about the site but also makes it interesting and memorable for visitors by using the strategies to attract the visitors such as making good relationship with visitors, attracting tourist’s curiosity, inserting joke during guiding, and telling the distinction of tourist attraction or mistic occurance. Besides the guides of Karaton Surakarta Hadiningrat can handle the problems from the visitors such as handling lost material and handling the visitor’s complaint. The writer also found some problems; they are the lack of the guides who can speak English well and the lack of professional guides. By taking a course, recruiting professional guide and holding periodic evaluation from the management, those problems may be solved.