The guiding service In mangkunegaran palace

Oleh :
Agus Prasetyo - C9309005 - Fak. Sastra dan Seni Rupa

This final project report was written based on the job training which had been done in Mangkunegaran Palace within a month in February. To get the data, the writer observed the guiding process as trainee guide in Mangkunegaran Palace for a month and interviewed the guides and the staff of Mangkunegaran Palace. The objectives of this report are the guiding activities at Mangkunegaran Palace, the problem of guiding services at Mangkunegaran Palace, the solution of the problems of guiding services at Mangkunegaran Palace. The Problems of guiding services at Mangkunegaran Palace are the monotonous presentation, the mastery of foreign languages, the discipline of the guide, the monotonous display room and the few number of tourist. The solution of the problems of guiding services at Mangkunegaran Palace are adding jokes, taking language course, giving punishment, changing display rooms and having effort to attract more tourists. Guiding service in Mangkunegaran Palace is already good enough. However, the guiding service still has some problems. To provide better guiding service, tour guides of Mangkunegaran Palace should improve their skills in giving service and more discipline when they work.