The duties of receptionist at kusuma sahid prince hotel Surakarta

Oleh :
Listianti Wulandari - C9310045 - Fak. Sastra dan Seni Rupa

This final project report was written based on the job training done at Kusuma Sahid Prince Hotel, Surakarta for 3 months from February 1st to April 30th, 2013. The objectives were to explain the activities and duties of receptionist at Kusuma Sahid Prince Hotel and to find out the problems faced by them and also to give the solutions. Front Office Department is the nerve center of a hotel because it is the communication center. Reservations are received here and as soon as the guests come they are ushered to the front desk. The important section in the Front Office Department is the reception. Receptionist’s duties are important because they do not only sell guest rooms and services, but also give the guest the first and last impression about the hotel. Receptionist should give excellent and comfortable services to make the guest satisfied while staying at the hotel. During the job training as a receptionist the writer experienced how receptionist’s works. It can be concluded receptionist’s duties are as an agent at the information center, the registration staff, telephone operator, substitute staff, and also the one to handle the guest’s complaints. As the representative of the hotel, receptionist has to be well-groomed and well-mannered. The apprentice also experienced working in a teamwork because receptionist’s job is also involving the other departments. Overall, receptionist’s performance in giving services must be good and they must also solve their problems.