Guest relations officer at novotel hotel Solo

Oleh :
Tri PentaRomasari - C9309076 - Fak. Sastra dan Seni Rupa

This final project report is written based on the job training done at Novotel Solo which was done from January 30, 2012 until April 30, 2012. The objectives of this report are to describe the importance of Guest Relations Officer’s existence in Novotel Solo, to describe the duties of Guest Relations Officer, and to find out how Guest Relations Officer provides best services to all guests. Besides, it explains about the responsibility of GRO’s to other departments that will support the activities of GRO. Based on the discussion, the importance of GRO is to actively promote the services of the hotel as well as uphold the image of the hotel at all times. In addition, GRO has duties to provide the best service related to the guests based on its importance. Those duties are done in coordination with other departments. In conclusion, GRO is one of the departments in Front Office which connects hotel and its guests, so that there is a harmonious relationship between both of them.