The Activities Of Reservation And Ticketing Divisionin Sriwijaya Air Solo

Oleh :
Fila Sabila - C9310031 - Fak. Sastra dan Seni Rupa

This final project is based on the job training the reservation and ticketing staff of Sriwijaya Air Solo. The objectives of this final project report are to describe the job of reservation and ticketing staff and to explain the process of handling reservation and ticketing in Sriwijaya Air Solo. Based on the observation, job shifts in Sriwijaya Air Solo is divided into two shifts. They are morning shifts and afternoon shifts. The staff have several duties. Such as : preparing the stationary tools on the desk, turning on the computer, printer and telephone, setting the documents, handling city check-in, handling reservation directly by phone, email and fax and handling the issue of ticket. The process of handling reservation in Sriwijaya Air Solo uses Gabrielle system where the staff must input their own sign In code, to makes a PNR. Firstly the staff showed the available display, book seat, after that put the passengers name, then put the contact person and to save the reservation data use action *R/FI. Process of issuing ticket in Sriwijaya Air Solo using computerized system, the computerized system includes retrieve a PNR using booking reference code or passenger name, enter TKT: then ETK : XX/ALL or ETK : XX/INF for issuing infant ticket, after that complete the several blank information. Such as : PASSWD, AXB, AXT, FOP, AXC, AXV, AXF, AXE, AXG.