The Job Description & Experience As Front Desk Officer At Amarelo Hotel Solo

Oleh :
Lia Rahajeng Bastina - C9310043 - Fak. Sastra dan Seni Rupa

This final project is written based on my job training experience which has been done for three months as Front Desk Officer in the Front Office Department at Amarelo Hotel Solo. The objectives of this report are to explain the roles of the Front Office Department, the job description, and job experience as Front Desk Officer at Amarelo Hotel Solo. The roles of the Front Office Department are responsible in giving good impression in the first service, serving the guests professionally, friendly, and efficiently. The Front Desk Officer at Amarelo Hotel has main job in handling the guests check-in and check out, and all the guests needed about information, facilities, event, etc. Making communication and cooperation with the other departments, especially Housekeeping Department is the responsibility of the Front Desk Officer Amarelo Hotel Solo. During the job training as a Front Desk Officer at Amarelo Hotel, the writer met various characters of the guests and experienced directly how to handle their needs, such as preparing special arrangements for VIP guests, handling complaints, and handling membership program. From the discussion in this report, the readers are expected to know the roles and the job description of Front Desk Officer, and also the job experience of the writer as the Front Desk Officer at Amarelo Hotel Solo.