Activities of Banquet Food & Beverage Attendant in Banquet Section at Novotel Solo

Oleh :
Ferry Firmansyah - C9311028 - Fak. Sastra dan Seni Rupa

This final project report was written based on the job training which was done by the writer in Novotel Solo from February 2014 until May 2014. The writer took one of the sections in Novotel Solo, the Food and Beverage Department (F&B Service), as F&B Attendant trainee at the Banquet Service. The main purpose of Banquet service is handling events at Novotel Solo. This report discusses activities of Banquet F&B Attendant at Novotel Solo. It also discusses problems faced by the banquet section at Novotel Solo and the solutions to overcome the problems in order to improve the quality of banquet service. There were many problems faced by Novotel Solo, such as small number of workers, limited equipment, lack of English skill, lack of meeting equipment and bad coordination with other departments. The solutions to solve the problems are recruit new staff or worker, add new equipment, make English skill training, repair all meeting equipment permanently and make good coordination among each department.