This final project report is written based on the job training done by the writer from 2nd to 31st May 2014 in PT Pos Indonesia (Persero) Surakarta. The objective of this final project report is to know the activities of the writer during the job training as customer service of PT Pos Indonesia (Persero) Surakarta, and to describe the comparison between services to the local customers and to the
foreign customers in PT Pos Indonesia (Persero) Surakarta.
During the job training, there are many activities done by the writer such as giving information to the customer, answering the customer’s question, guiding the foreign customer, making a note of all complaints in complaint book, making a daily report of customer’s complaint, handling the customer’s complaint, etc. The comparison between services to the local customers and foreign customers in PT Pos Indonesia (Persero) Surakarta can be seen from the types of service used by the customer, information frequently asked, the complaint frequently delivered by the customer and the difficulties of customer service in giving services.
As a conclusion, it can be seen that the activities of the writer as a customer service is dealing with giving services and handling complaints to the customers, both local customers and foreign customers. The local customers are using the services of PT Pos Indonesia more than foreign customers, it is proven fromthe information needed and complaint delivered by local customers. The complaints are given by local customers more frequently than by foreign customers. Both of them have similarities in services used by the customers in PT Pos Indonesia and the assistance needed by the customers.
