This final project is written based on the job training done at Front Office Department of Amarelo Hotel Solo for three months in February 2013 – May 2013.
The objective of this report is to describe The Standard of Receptionist at Amarelo Hotel Solo and the activities of giving service to check-in and check-out guest in Amarelo Hotel Solo. The Standard Operating Procedures for guest checking-in are greeting, asking the guests to fill the registration form, reconfirming the guests order, borrowing the guests ID card to copy, asking the guests for the payment method, giving the room keycard and mentioning the room number, inputting the guests identity into the computer system. While the Standard Operating Procedures for guest checking-out are preparing the bill before 12 a.m., calling and giving information about late check-out policy after 12 a.m., greeting the guests at the front office counter, asking the guests to fill the guest comment card, bid farewell. The activities during in the job training done by the writer included handling guests checking-in and checking-out, answering the phone, and showing the rooms.
