This final project report is written based on the job training conducted at the Sunan Hotel Solo for three months, started from February to April, 2014. The data of the final project report were obtained by observing the daily activities in The Sunan Hotel Solo. The observations were conducted during the job training in Imperial Taste Restaurant of The Sunan Hotel Solo.
The objectives of the final project report is to identify the kinds of duties, responsibilities of waiter/waitress in Imperial Taste Restaurant in The Sunan Hotel Solo and to suggest the way to improve service of a waiter/waitress section in Imperial Taste Restaurant in The Sunan Hotel Solo. From those objectives, the writer hopes that the Imperial Taste Restaurant of The Sunan Hotel Solo can improve the service in order to increase the income of the hotel.
Based on the observation conducted during the job training, the writer found some duties of the waiter and waitress, i.e : greeting the guest, presenting the carte menu and beverage list, helping the daily worker in serving the food and beverage for the guest, helping the other areas of the restaurant such as answering telephones, and in- charging in the Embassy Wine Lounge and Infinitea Tea House. The waiter/ waitress also has suggestions characteristic in maximizing and improving the guest to visit in Imperial Taste Restaurant in The Sunan Hotel Solo, i.e : waiting on the guest kindly, helping the guest everytime, staying focus while in-charge, and always smiling to the guest.
The writer hopes that the final project report can give benefits to the readers, especially those who are interested in tourism.
