This final project report was written based on the job training at The Sunan Hotel Solo which was done from February 15, 2015 until April 15, 2015. The objectives are to describe the importance of GRO in The Sunan Hotel Solo and to describethe roles of GRO in handling VIP guests in the Sunan Hotel Solo.
Based on the observation that was done during the job training, the existance of GRO in the Sunan Hotel Solo is important because The Sunan Hotel Solo is one of hotels in Solo which has high attendance. The writer as GRO has roles to handle the guests especially VIP guests. The roles which are done by the writer. They are: handling complains, conducting courtesy call and handling VIP guests. When handling VIP guest, the writer should prepare amenities such as: welcome letter, fruit basket and room key.
In handling VIP guests, GRO cannot stand alone. GRO always cooperates with other departments such as: Housekeeping department, F&B Service department and Engineering department. During the job training the writer gets difficulty in doing the duties because the number of staff in The Sunan Hotel Solo is not balance with the guests so the writer suggests adding the number of staff in The Sunan Hotel Solo.
