Housekeeping Department in Sahid Kusuma Raya Solo Hotel

Oleh :
Diddin Cahaya Perdana - C9303018 - Fak. Sastra dan Seni Rupa

ABSTRACT Housekeeping Department is one of the Departments in Sahid Kusuma Raya Solo Hotel which has a vital function in providing services to the guests especially those related to sophisticated service, attractiveness, completeness, cleaning services and other public services in order to guarantee satisfaction and comfort for all guests and employees. The main goal of this final project is to describe the job of each sections of the Housekeeping Department in Sahid Kusuma Raya Solo Hotel. Office clerks responsibilities to coordinate all the activities in Housekeeping Department. Floor section (Room Boy section) has duties and responsibilities to handle and prepare the rooms rent by guests. Public area (Houseman section) has duties and responsibilities to clean public area indoor and outdoor areas of the hotel. Gardener section has duties and responsibilities to keep the cleanness and attractiveness of the garden both inside and outside the hotel. The final project is also to describe the facilities of Housekeeping Department in Sahid Kusuma Raya Solo Hotel based on the type of rooms, namely : standard rooms, executive suite rooms and deluxe suite rooms. It is suggested to the employees in the hotel to improve their English Skill and practice English everyday, and the hotel management to motivate the employees by giving reward and promotion to higher positions.