Abstrak
This report is based on the job training which has been done by the writer in the Laundry Section at The Sunan Hotel Solo. The writer chose the laundry section to be a topic in this final project report because there are many interesting things which can be studied from laundry, such as the process of handling guest laundry and the process of delivering guest laundry.
The objectives of this report are to describe the duties and responsibilities in the Laundry Section of The Sunan Hotel Solo, the activities, and the strength and weaknesses in the Laundry Section.
In writing this final project report, the writer collected the data by observing The Sunan Hotel Solo, especially Laundry Section, interviewing Laundry Chief and laundry staff, analyzing data, and then writing it into conclusion.
From the discussion, it can be concluded that the Laundry Section has duties and responsibilities to the hotel operations, such as receiving guest laundry, washing, drying, presssing, delivering guest laundry, handling non-guest laundry, and handling hotel linens and staff's uniforms. Laundry Section also has its strengths and weaknesses side. The strengths are: Laundry Section has complete facilities and equipments, Laundry Section has good service, and the guest are always satisfied with the laundry service. While the weaknesses are: very small operational laundry room, lack of relationship among the staffs, and Laundry section receives linens from other hotel causes ineffective flow of work.
