The excellence of food and beverage service in supporting Sahid Kusuma Hotel Solo reputation

Oleh :
Wiwik Pratiwi - C9305085 - Fak. Sastra dan Seni Rupa

ABSTRACT Indonesia is a country of which most of the income is derived from tourism section. Hotel business, one of the tourism sectors, plays an important role in fulfilling and satisfying the tourist need. Food and beverage department is one of the facilities in the hotel that support guest satisfaction. The objectives of this final project are to describe the guest responds and the excellence of food and beverage service. The excellence service is one of the supporting factors in hotel reputation. The good image can automatically attract the guest from domestic tourist and foreign to stay. It can be drawn from the guest card comments about the service given by food and beverage service department. The researcher observed the excellence of food and beverage from work observation directly and from documents to get the data. Based on the analysis of the data, it can be concluded that Sahid Kusuma hotel has the excellence service. With these results, it is hoped that the hotel can increase the quality of service especially for food and beverage, increase the income and promote the menu to the development of Sahid Kusuma Hotel.