The front office strategies in handling the guests at hotel Dana Solo

Oleh :
Fery Handanu Saputra - C9304040 - Fak. Sastra dan Seni Rupa

ABSTRACT 2007. The Front Office Strategies in Handling The Guests at Hotel Dana Solo. English Diploma Program, Faculty of Letters and Fine Arts, UNS. The Hospitality and friendliness can be seen in the first impression in the front office. Good services in the front office will create positive impression to the hotel image. The guest’s satisfactory is the main goal in serving the guests. It requires special strategies in handling the guests where the guests will feel comfortable staying in hotel. This final project report is arranged based on the writer’s job training. The writer participates for by one hundred hours as the trainee at the front office to describe the front office strategies in handling the guests and to find out the effectiveness of the strategies applied. The writer collects the data through observations, library study of hotel documents, brochures, and internet. The result shows that the main point in handling the guests is the employee’s attitudes. There are some personal qualities that front office staff is expected to have, in order to handle the guests successfully.