Strategy of PT Telkom Kandatel Solo as a marketing division of Pt Telkom Kandatel Solo to give service and image to satisfy the customer

Oleh :
Lia Ekawati Purwaningsih - C9304123 - Fak. Sastra dan Seni Rupa

ABSTRACT This final project report is made based on the job training done by the writer for a month as a customer care officer. The writer focused on the customer care staff as a marketing division of PT TELKOM. This final project report has objectives they are: to describe is describe the strategy of customer care as a marketing division of PT TELKOM Kandatel Solo to give good service and image to satisfy the customer This project report consist of the writer’s activities during the job training in customer care and illustration how to handle problems, complaints and also give satisfaction the customers. Finally the writer made the conclusion based on the discussion. The writer’s activities during the job training are: doing the socialization of the telecommunication provider and the service procedure to the customer, serving customers to make a new cooperation appointment with the wartel/warnet organizer, receiving any complaint from the customers especially for the wartel/warnet organizer then conveying to the management to handle any complaint, and making a report activities of customer care staff related to the cooperation appointment wartel/warnet.