The efforts of tourist information center of dinas kebudayaan dan pariwisata (disbudpar) to provide good service for tourists visiting Solo city

Oleh :
Dwi Dyas Ita Yuniar - C9306035 - Fak. Sastra dan Seni Rupa

ABSTRACT This final project report is written based on the job training in TIC of DISBUDPAR Surakarta. The job training was held on 16th February until 13th March, 2009. This final project report has purpose to describe the efforts of TIC to provide good service for tourists visiting Solo city. The result of this report shows that TIC has done some efforts to provide good service which refers to the five dimensions of service quality; tangibles, reliability, responsiveness, assurance and empathy. Tangibles include providing comfortable front office desk and seating arrangement and clean toilets, providing communication materials, and wearing neat uniform. Reliability includes giving information accurately. Responsiveness includes the willingness to help tourists and giving prompt service. Assurance includes having officers who have knowledge about Solo tourism and can speak English well. Empathy includes giving individualized attention to the tourists. However, TIC also has some weaknesses, such as TIC officers only master English as a foreign language, the location is hard to find, and their website is not complete enough. Therefore, the writer gives suggestions for TIC to have officers who can speak not only English but also other foreign languages, to post a big sign that show the location of TIC and to up-date their website.