Penulis Utama : Radhika Sukma Putri
NIM / NIP : V3720047
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Pharmaceutical services describe a service by pharmaceutical personnel directly to patients and are responsible for improving the quality of life of patients and pharmaceutical services. In daily life, it is necessary to improve services in order to improve the quality of health. Improvement is done by evaluating the services that have been running before by assessing patient satisfaction. The purpose of this study was to determine patient satisfaction with pharmaceutical services at San Farma Jebres Pharmacy, Surakarta City. The method in this study used descriptive quantitative research with a cross sectional design. The variables in this study include dimensions of patient satisfaction consisting of reliability, responsiveness, assurance, empathy, and tangible evidence. The population in this study was taken from patients who received pharmaceutical services in May 2023. The instrument used in this study was a questionnaire with 15 questions. The sample collection technique used was accidental sampling and 50 respondents were obtained. The results of research that has been conducted regarding patient satisfaction with pharmaceutical services at San Farma Jebres Pharmacy, Surakarta City based on the dimension of satisfaction obtained a very satisfied index, the reliability dimension obtained a very satisfied index, the responsiveness dimension obtained a very satisfied index, the guarantee dimension obtained a very satisfied index, the empathy dimension obtained a very satisfied index, and the tangible evidence dimension obtained a very satisfied index. In these five dimensions, it can be concluded that pharmaceutical services at San Farma Jebres Pharmacy, Surakarta City are fairly good.

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Penulis Utama : Radhika Sukma Putri
Penulis Tambahan : -
NIM / NIP : V3720047
Tahun : 2023
Judul : Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Apotek San Farma di Jebres Kota Surakarta
Edisi :
Imprint : Surakarta - Sekolah Vokasi - 2023
Program Studi : D-3 Farmasi
Kolasi :
Sumber : /
Kata Kunci : Satisfaction; Pharmaceutical Services; dan Pharmacy
Jenis Dokumen : Laporan Tugas Akhir (D III)
ISSN :
ISBN :
Link DOI / Jurnal : -
Status : Public
Pembimbing : 1. Apt. M. Fiqri Zulpadly, S.Farm., M.Biomed.
Penguji : 1. Apt. Meta Kartika Untari, M.Sc.
2. Apt. Annisa Diyan Meitasari, M.Farm.
Catatan Umum : tidak ada DOI
Fakultas : Sekolah Vokasi
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