The problems faced by the housekeeping department of Novotel Solo
Penulis Utama
:
Muhammad Abdul Malik
NIM / NIP
:
C9306133
×ABSTRACT
The aims of this final project report are to present the importance of
Housekeeping Department of Novotel Solo and to present the problems and
solutions of the Housekeeping Department of Novotel Solo. Direct interview and
library study are used to collect the data.
The activities during his job training are as follows: wearing the uniform, taking
presence and briefing, preparing the guest supplies, cleaning the room, taking a
break, returning the guest supplies to the Housekeeping Department, and finally
preparing to go home.
The Housekeeping Department of Novotel Solo is one of hotel departments which
has duties and responsibilities to maintain freshness, neatness, tidiness, and
cleanness of hotel area.
During the job training period, the writer found several problems, such as most of
the Housekeeping staffs cannot speak other languages than English, many staffs
cannot speak English fluently, limited work time, limited numbers of the
Housekeeping staffs, many staffs working out of procedure, lack of amenities
supplies. The writer suggests holding language training programs, holding
upgrading programs, adding more staff members, and controlling the amenities
regularly.
×
Penulis Utama
:
Muhammad Abdul Malik
Penulis Tambahan
:
-
NIM / NIP
:
C9306133
Tahun
:
2010
Judul
:
The problems faced by the housekeeping department of Novotel Solo
Edisi
:
Imprint
:
Surakarta - FSSR - 2010
Program Studi
:
D-3 Sastra Inggris
Kolasi
:
Sumber
:
UNS-FSSR Prog. Diploma III Bahasa Inggris-C.9306133-2010
Kata Kunci
:
Jenis Dokumen
:
Laporan Tugas Akhir (D III)
ISSN
:
ISBN
:
Link DOI / Jurnal
:
-
Status
:
Public
Pembimbing
:
1. Drs. Hendarto Rahardjo, M.A
Penguji
:
Catatan Umum
:
3180/2010
Fakultas
:
Fak. Sastra dan Seni Rupa
×
File
:
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