Penulis Utama : Yuditya Sujarwadi
Penulis Tambahan : -
NIM / NIP : D.1108521
Tahun : 2010
Judul : Manajemen pelayanan perijinan Pada Kantor Pelayanan Perijinan Terpadu (KPPT) Pemerintah Kota Surakarta Tahun 2009
Edisi :
Imprint : Surakarta - FISIP - 2010
Kolasi :
Sumber : UNS-FISIP Jur. Ilmu Administrasi-D1108521-2010
Subyek : SERVICE MANAGEMENT
Jenis Dokumen : Skripsi
ISSN :
ISBN :
Abstrak : Public community demands for the government to achieve public service excellence and impartially to the community to encourage the Surakarta Government to implement the One Stop Service program (OSS) which is provided through the Municipal Licensing Service Official (KPPT). This study aimed to determine the applicable licensing services management KPPT Surakarta through the OSS program in accordance with service standards MENPAN Nomor 63/KEP/M.PAN/7/2003. The research was conducted in KPPT Surakarta. This type of research is a qualitative descriptive method. Data sources include informants / sources derived from KPPT officers and the applicant a permit, observation, and document review. Sampling technique of this study using purporsive sampling where samples are carefully selected by taking the person or object that selective research and have specific characteristics. Samples taken have special characteristics of the population, so it can be considered sufficiently representative. The collecting data through interviews, observation and documentation. The validity of the data was done by using triangulation of data. Qualitative data were through an interactive analyzed model. The results showed: (1). Service Procedure in KPPT Surakarta made quite simple and easily implemented in accordance with SK Walikota No. 065/187/1/2005. (2). Completion Time of licensing in KPPT Surakarta is in compliance with program commitment OSS (One Stop Service) and the schedule that was announced previously. (3). Tariff charges or services fees some licensing existing in KPPT Surakarta very affordable by various circles of society. (4). Product licensing service issued by KPPT Surakarta, which includes 21 licenses and 2 non-licensing. (5). Infrastructures in KPPT Surakarta already meet the standards of care and support services licensing. (6). Officers Competency Provider in KPPT Surakarta drawn from academic circles where it supports the existing licensing service in KPPT Surakarta. In conclusion, the management of license service in KPPT Surakarta has been work well and they also could handle most of the obstacles that appear on the performance. The users service was relatively satisfied with the service given by KPPT. They did not get any significant problem to get the license. Key Words: Good Governance, One Stop Service, Service Management.
File Dokumen : abstrak.pdf
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File Dokumen : -
Status : Public
Pembimbing : 1. Drs. Sonhaji, M.Si
Catatan Umum :
Fakultas : Fak. ISIP