Perception Of The Customers Upon Services Provided The Division Of G.R.O In Lor In Business Resort And SPA
Penulis Utama
:
Maharani Dyah Megawati
NIM / NIP
:
C9306072
×ABSTRACT
Maharani Dyah Megawati. C9306072. Perception of the Customers
Upon Services Provided by the Division of GRO in Lor In Business Resort
and Spa. English Diploma Program, Faculty of Letters and Fine Arts, UNS.
The objective of this study is to describe, evaluate, and suggest an
improvement for the negative perception of the customers upon the services
provided by GRO of Lor In Business Resort and Spa.
In this report, a descriptive qualitative method is utilized. The techniques
of collecting data were conducted based on observation, interview, and library
studies. The observation was done by observing the subjects directly. The
interviews were conducted by asking some questions to the external public of Lor
In Business Resort and Spa. The library studies were carried out by searching
some information from books, newspapers and the internet.
The data were analyzed to identify the perception of the customers upon
the services provided by GRO of Lor In Business Resort and Spa. The interviews
result showed that most customers feel satisfied and comfortable with services or
facilities provided by Lor In Busines Resort and Spa. They found the services
were complete and all the staffs gave good services to the customers. On the other
hand, some of them still felt less satisfied with some of the services and facilities
such as: Lor In is far from the downtown; technical problems such as room
facilities, water faucet, was out of order; the concierge and the reception made the
guests wait to be served because of the peak session. Lor In Business Resort and
Spa gave some other solutions to serve them better such as giving them discounts
for some certain facilities and more welcome drink to the guests and
transportation services like taxi, to take them to the downtown quickly.
×
Penulis Utama
:
Maharani Dyah Megawati
Penulis Tambahan
:
-
NIM / NIP
:
C9306072
Tahun
:
2011
Judul
:
Perception Of The Customers Upon Services Provided The Division Of G.R.O In Lor In Business Resort And SPA
Edisi
:
Imprint
:
Surakarta - FSSR - 2011
Program Studi
:
D-3 Sastra Inggris
Kolasi
:
Sumber
:
UNS-FSSR Prodi DIII Bahasa Inggris-C.9306072 -2011
Kata Kunci
:
Jenis Dokumen
:
Laporan Tugas Akhir (D III)
ISSN
:
ISBN
:
Link DOI / Jurnal
:
-
Status
:
Public
Pembimbing
:
1. Dra. Diah Kristina, M.A, Ph.D
Penguji
:
Catatan Umum
:
Fakultas
:
Fak. Sastra dan Seni Rupa
×
File
:
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