The Role Of Waiter In Andrawini Restaurant At Novotel Hotel Solo
Penulis Utama
:
Eko Budiyanto
NIM / NIP
:
C9307035
× ABSTRACT
Eko Budiyanto, 2011, “The Role of Waiter in Andrawina Restaurant
at Novotel Hotel Solo”. “English Diploma Program, Faculty of Letters and
Fine Arts, Sebelas Maret University.
In the tourism industry, a hotel takes an important role in supporting its progress.
A hotel has many departments for its operational activities; each of them has its
own duties and responsibilities. One of them is Food and Beverage Department
which is dealing with the food and beverage provided by the hotel.
Restaurant section is one of many sections under the Food and Beverage
Department. This final project report describes the problems encountered by
Andrawina Restaurant at Novotel Hotel Solo in handling events, such as the
limited worker, the lack of tools or equipment, bad coordination with other
departments, and miscommunication among restaurant section staff. To solve the
problems, the writer also writes some solutions for the hotel. The solutions are
employee recruitments, increasing the number of tools and equipment, making
good coordination with other department and keep the good communication
among the restaurant section staffs.
The staffs of restaurant section have their own duties in giving their best services
for the guests, starting from the Food and Beverage Manager until the trainee.
There are several problems faced by restaurant section in doing their job. For
solving the problems, there must be an improvement at the hotel management and
the restaurant section. The writer suggests for the hotel management and the
restaurant section. The hotel management is suggested to hold a meeting every
week or every month for sharing and hearing the employer’s complaint. For
restaurant section should give the clear information procedure in handling event to
avoid the mistakes done by the employees.
×
Penulis Utama
:
Eko Budiyanto
Penulis Tambahan
:
-
NIM / NIP
:
C9307035
Tahun
:
2011
Judul
:
The Role Of Waiter In Andrawini Restaurant At Novotel Hotel Solo
Edisi
:
Imprint
:
Surakarta - FSSR - 2011
Program Studi
:
D-3 Sastra Inggris
Kolasi
:
Sumber
:
UNS-FSSR Prodi DIII Bahasa Inggris-C9307035 -2011
Kata Kunci
:
Jenis Dokumen
:
Laporan Tugas Akhir (D III)
ISSN
:
ISBN
:
Link DOI / Jurnal
:
-
Status
:
Public
Pembimbing
:
1. M. Farkhan. Mujahidin, S.Ag, M.Ag
Penguji
:
Catatan Umum
:
Fakultas
:
Fak. Sastra dan Seni Rupa
×
File
:
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