Customer’s Satisfaction To TheServices Provided By PT.Smart Sinar Surya (Smartfren)
Penulis Utama
:
Kanissa Mahavira
NIM / NIP
:
C9306061
× ABSTRACT
Kanissa Mahavira, 2011 , Customer’s Satisfaction to the Services Provided
By PT.SMART SINAR SURYA (Smartfren), English Diploma Program,
Faculty of Letters and Fine Arts , Sebelas Maret University.
Along with the advancement of technology, telecommunication business
operator develops quickly. It demands creativity and totality in terms of best
service, which focuses on the fulfillment of the needs, satisfactions, and happiness
of the customers. This research is aimed to know whether the services given by
The Customer Relations Division have met the customers needs, satisfaction, and
enjoyment.
In this research, the method used is descriptive qualitative method. The
data collecting technique consists of observation, interviews and library study.
The observation was done directly in the research field. The interview was given
to 10 informants who are the regular customers of the company .Library study as
the other information source is done to complete the information needed.
The data were analyzed to know whether the work of customer relations
division was effective in fulfilling the needs, satisfaction, and enjoyment of the
customers. It is also used to figure out whether the efforts having been done all
along were useful in handling every complaint and criticism. Based on the data
analysis, several conclusions have been drawn. The consumers had different
perception and most of them were satisfied with the services given all this time.
×
Penulis Utama
:
Kanissa Mahavira
Penulis Tambahan
:
-
NIM / NIP
:
C9306061
Tahun
:
2011
Judul
:
Customer’s Satisfaction To TheServices Provided By PT.Smart Sinar Surya (Smartfren)
Edisi
:
Imprint
:
Surakarta - FSSR - 2011
Program Studi
:
D-3 Sastra Inggris
Kolasi
:
Sumber
:
UNS-FSSR Prodi DIII Bahasa Inggris-C.9306061 -2011
Kata Kunci
:
Jenis Dokumen
:
Laporan Tugas Akhir (D III)
ISSN
:
ISBN
:
Link DOI / Jurnal
:
-
Status
:
Public
Pembimbing
:
1. Dra. Diah Kristina, M.A, Ph.D
Penguji
:
Catatan Umum
:
Fakultas
:
Fak. Sastra dan Seni Rupa
×
File
:
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