Customer’s Perception Toward Services and Facilities Provided by BPU Rosalia Indah
Penulis Utama
:
Sonia
NIM / NIP
:
C9308119
× ABSTRACT
This project report is based on the writer’s job training in the BPU Rosalia
Indah. The objectives of this report are to describe customer’s perception toward
services and facilities provided by BPU Rosalia Indah and to know the effort done
by BPU Rosalia Indah to improve good services and facilities.
In this report, a descriptive qualitative research is employed. The
techniques of collecting data were conducted based on observation, library study,
questioner, and interview. The observation was done by observing the subjects
directly. The library study was carried out by searching some information from
books, news paper and internet. The questioners were allotted to the twenty
customers of BPU Rosalia Indah as the external public. The interviews were
conducted by asking some questions to the internal public of BPU Rosalia Indah.
The data were analyzed to identify the perceptions of the customers of
BPU Rosalia Indah toward the services and facilities provided and to know the
effort done by BPU Rosalia Indah to improve good services and facilities. Based
on the analysis, some conclusions could be drawn. Most of the customers have
good perception toward the services and facilities provided by BPU Rosalia
Indah. They felt the services and facilities are good and satisfied. However, few of
them felt disappointed and unsatisfied with the services and facilities. Meanwhile,
BPU Rosalia Indah has done some efforts to make good services and facilities,
such as cleaning control for every facilities provided.
×
Penulis Utama
:
Sonia
Penulis Tambahan
:
-
NIM / NIP
:
C9308119
Tahun
:
2011
Judul
:
Customer’s Perception Toward Services and Facilities Provided by BPU Rosalia Indah
Edisi
:
Imprint
:
Surakarta - FSSR - 2011
Program Studi
:
D-3 Sastra Inggris
Kolasi
:
Sumber
:
UNS-FSSR Prog. D III Bahasa Inggris-C.9308119-2011
Kata Kunci
:
Jenis Dokumen
:
Laporan Tugas Akhir (D III)
ISSN
:
ISBN
:
Link DOI / Jurnal
:
-
Status
:
Public
Pembimbing
:
1. Yuyun Kusdianto, .S.S., M.A.
Penguji
:
Catatan Umum
:
Fakultas
:
Fak. Sastra dan Seni Rupa
×
File
:
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