The Important Roles and Duties of the Front Office Department at Kusuma Sahid Prince Hotel

Sunarwanto, Femmy Diennarsari

× Hotel is a part of tourism industry having an important role in satisfying tourists. The guests’ satisfaction is important to build a good image of hotel. Therefore, it needs cooperation between the hotel staffs in each department. As one of the departments in hotel, Front Office Department has a big responsibility in giving good impression in the first service. Front Office Department has important role in supporting the hotel operational. In order to perform the Front Office functions, the Front Office has to work and make a good communication with the other departments. The objectives of this final project are to describe the roles of Front Office Department and to describe the activities of Front Office Department in Kusuma Sahid Prince Hotel. The services given by the Front Office Staff are the reflection of the hotel’s image. It means that the Front Office Staff must be able to handle the guest professionally. The hospitality and good etiquette from the Front Office Staff are useful to give good impression to the guests. Therefore, the Front Office Staff has important responsibility to improve the hotel’s image by giving an excellent service in every service. In this report, it can be concluded that Front Office Department plays the important roles in supporting the hotel operation and Front Office Department has the main activities in the Reception Section. The way they perform their duties and responsibilities are good enough, but there are some problems faced by them in performing the roles. Therefore, the writer proposes several solutions to overcome the problems.

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Penulis Utama	:	Femmy Diennarsari Sunarwanto
Penulis Tambahan	:	-
NIM / NIP	:	C9308026
Tahun	:	2012
Judul	:	The Important Roles and Duties of the Front Office Department at Kusuma Sahid Prince Hotel
Edisi	:
Imprint	:	Surakarta - FSSR - 2012
Program Studi	:	D-3 Sastra Inggris
Kolasi	:
Sumber	:	UNS-FSSR Prog.English- C9308026-2012
Kata Kunci	:
Jenis Dokumen	:	Laporan Tugas Akhir (D III)
ISSN	:
ISBN	:
Link DOI / Jurnal	:	-
Status	:	Public
Pembimbing	:	1. Drs. Hendarto Rahardjo, M.A,
Penguji	:
Catatan Umum	:
Fakultas	:	Fak. Sastra dan Seni Rupa

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