Penulis Utama : Pramesty Anggororeni
Penulis Tambahan : -
NIM / NIP :
Tahun : 2007
Judul : Express Delivery” and “Express Mail Service (EMS)”: the service products of PT Pos Indonesia (Persero) Surakarta
Edisi :
Imprint : Surakarta - FSSR - 2007
Kolasi : ix, 24 hal.
Sumber : UNS-FSSR Diploma III NIM.C9304131
Subyek : POS INDONESIA-PELAYANAN
Jenis Dokumen : Laporan Tugas Akhir (D III)
ISSN :
ISBN :
Abstrak : This final project report was written based on the job training at PT Pos Indonesia (Persero) Surakarta. The objective of this report is to describe Express Delivery and Express Mail Service (EMS) as the postal services. The aim of this final project report is to know the description of the products and the performance of the staff doing the procedure of delivery. To get the data, the writer observes the situation happen in the PT Pos Indonesia (Persero) Surakarta. To have more information, she also studies from documents owned by the institution and also the explanation from some officers who are responsible to the activities. Express Delivery and EMS are the service products of PT Pos Indonesia (Persero). Both of them offer fast time of delivery. The delivery activities of them have to run through procedures which handled by the counter officers of Express Delivery and EMS counters. The procedures are receipting of the shipments, giving the post mark, weighing the shipments, posting the data of the shipments, enclosing the evidence of delivery to the shipments, and giving the receipt of delivery to the senders. Therefore, to give the best service the counter officers have to be perceptive, precise, speedy, and serious. From the discussion, the writer concludes that Express Delivery is more familiar than EMS for the public. Both of them are different products but they are served in the same counter. So, there are some complicated works for the counter officers like they often change the receipt of delivery. Sometimes, these complicated works make some mistakes possible to happen.
File Dokumen :

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abstrak.pdf
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File Jurnal : -
Status : Non Public
Pembimbing : 1. Yusuf Kurniawan, S.S.,M.A
Catatan Umum :
Fakultas : Fak. Sastra dan Seni Rupa