Ticketing And Reservation In Pt. Lymarais Tour And Travel Surakarta

Penulis Utama : Fitria Dwi Romadhani
NIM / NIP : C9311031
× This final project is written based on the job training completed in PT. Lymarais Tour and Travel within 2 months. The objectives of this report are to know the quality of services in PT. Lymarais Tour and Travel, to describe the process of on-line ticket reservation in PT. Lymarais Tour and Travel Surakarta, to find the problems that often occur in ticketing operations and to provide the solution to overcome the problems in PT. Lymarais Tour and Travel. There are two types of data collecting methods used in this final project. They are observation and library study. The collected data give specific information related to the activities of reservation and ticketing department in PT. Lymarais Tour and Travel Surakarta. Based on the observation done during the job training, the writer concludes that there are varied quality of services provided by PT. Lymarais Tour and Travel to increase a number of customers who use their services. Besides, there are many activities done by reservation and ticketing department. They are handling telephone, making reservations, issuing ticket, giving information to the customers and checking in. The problems that often occur in ticketing operations and the solution to overcome the problems in PT. Lymarais Tour and Travel are therefore identified. The problems usually come from the human errors, computer damages and electrical blackout. From this condition, the writer suggests the Travel Agency to overcome all the problems immediately because the competition among Travel Agencies in Surakarta is very hard.