ABSTRACT
Dhika Paramita Ristiananda, 2014. The Activities of Guest Relation Officer In Novotel Hotel Solo. English Diploma Program, Faculty of Letters and Fine Arts, UNS.
This final project report was written based on the job training in Novotel Hotel Surakarta within three months, started on February 17, 2013 and ended on May 16, 2013.
This final project report discusses the activities, duties and additional duties of Guest Relation Officer in Novotel Hotel Solo. The fact shows that the activities of Guest Relation Officer are grouped into three shifts; they are morning, middle and evening shift. The duties are: to fulfill all the demands and needs of guests, to give the best service. To be a good and satisfying Guest Relation Officer, she must have a complete information, large network and be problem solver.