ABSTRAK
Batik Agung Wibowo merupakan salah satu perusahaan berskala kecil menengah (UKM) yang memproduksi batik di kota Surakarta. Pertumbuhan yang saat ini dicapai Batik Agung Wibowo disadari bukan hasil kerja tunggal perusahaan, namun melibatkan banyak pihak seperti : karyawan, pelanggan, pemasok, dan masyarakat (stakeholder). Oleh karena itu Batik Agung Wibowo perlu mengetahui bagaimana mengukur kinerja perusahaan yang mempertimbangkan aspek stakeholder. Penelitian ini bertujuan untuk menentukan Key Performance Indicator (KPI) perusahaan dengan menggunakan metode Performance Prism. Metode ini dipilih karena metode ini mempertimbangkan aspek stakeholder. Metode ini dapat membantu Batik Agung Wibowo dalam menerjemahkan stakeholder satisfaction dan contribution menjadi objective, strategi, proses, dan kapabilitas. Masing – masing aspek tersebut, kemudian diukur tingkat keberhasilannya melalui indikator kinerja (Performance Indicator atau PI). Selanjutnya, stakeholder, objectives, dan PI dinilai tingkat bobot kepentingannya menggunakan metode Analytic Hierarchy Process (AHP). Sepuluh PI yang memiliki bobot tertinggi dipilih sebagai KPI perusahaan. KPI yang dihasilkan mewakili masing – masing kepuasan stakeholder. Pembobotan dengan AHP tersebar dalam 8 stakeholders, 24 objectives, dan 51 PI. Hasil pembobotan dengan metode AHP menunjukkan bahwa stakeholder pelanggan tetap memiliki bobot paling tinggi (0,190) dan masyarakat lingkungan pabrik memiliki bobot terendah (0,100), sedangkan hasil pembobotan PI menujukkan bahwa rasio jumlah pelanggan tetap memiliki bobot tertinggi (0,0577) dan rata – rata waktu feedback (0,0020).
Kata kunci : Pengukuran Kinerja, Performance Prism, Analytic Hierarchy Process (AHP), Indikator Kinerja, Key Performance Indicators (KPI).  
ABSTRACT
Batik Agung Wibowo is one of the Small Medium Enterprise (SME) that produce varians of batik located in Surakarta.The growth that had been reached by Batik Agung Wibowo realized that it was not attempt of the company itself, but also involving many stakeholders, such as : employees, suppliers, customers, dan communities. Therefore Batik Agung Wibowo needs to know how to measure performance of the company that consider the stakeholder aspects. This paper aims to determine Key Performance Indicators (KPI) of company using the Performance Prism Method. This method was chosen because this method considers of stakeholder aspects. This method can help the company to interpret satisfactions and contributions of the stakeholders into objectives, strategies, processes, and capabilities. Levels of success each of these aspects measured through performance indicators (PI). Stakeholders, objectives, and PI assessed the level of importance weights using the Analytic Hierarchy Process (AHP). Based on results of weighting, 10 PIs that had the highest weight selected as KPI. KPI which selected representing each stakeholder satisfaction. Weighted by AHP spread in 8 stakeholders, 24 objectives, and 51 PIs. The results weighted by AHP showed that stakeholders reseller had the highest weight (0.190) and communities of the factory had the lowest weight (0.100), whereas the results of weighted PI showed that the ratio of resellers had the highest weight (0.0577) and the average of feedback time has the lowes weight (0.0020).
Keywords : Performance Measurement, Performance Prism, Analytic Hierarchy Process (AHP), Performance Indicators, Key Performance Indicators (KPI).