This final project was written based on the writer’s job training activities on January 2012 as a ticketing staff in Garuda Indonesia Ticketing Office, Adi Sumarmo Airport, Surakarta. By identifying the process of handling ticket reservation directly at Garuda Indonesia, the writer could write the final project completely. The purpose of the final project is to describe the process of handling ticket reservation activity conducted in Garuda Indonesia Ticketing Office, Adi Sumarmo Airport, Surakarta. The writer identified the problem that had been faced in handling ticket reservation. The problems faced by the staff were carelessness, misscommunication, human error and error system.
In this final project report, the writer observed the solution to minimize the problems during handling ticket reservation, the solutions are staff should pay attention to the passengers, master the formula of reservation system and improve the quality and quantity of service in order to give satisfied service to the customers. The solution was expected to be able to make the process of reservation run well and better.