ABSTRAKTujuan penelitian ini adalah (1) Mengetahui tingkat kepuasan siswaterhadap kualitas pelayanan pendidikan sebagai hasil Implementasi SistemManajemen Mutu ISO 9001: 2008 yang telah dilaksanakan oleh SMK Negeri 1Surakarta. (2) Menentukan atribut kualitas pelayanan pendidikan meliputi buktifisik (tangible), keandalan (reliability), ketanggapan (responsiveness), jaminan(assurance), dan empati (empathy) yang menjadi prioritas untuk ditingkatkanpihak SMK Negeri 1 Surakarta.Metode penelitian yang digunakan dalam penelitian ini adalah metodedeskriptif kuantitatif, sumber data dalam penelitian ini adalah seluruh siswa darikelas XI-XII di SMK Negeri 1 Surakarta pada tahun 2014 yang berjumlah 476siswa. Pada penelitian ini, rumus Slovin digunakan dalam pengambilan sampelsehingga diperoleh sampel sebanyak 90 responden. Jumlah sampel setiapkelompok diambil dengan teknik teknik quota sampling, propotional sampling,dan random sampling. Try out yang dilakukan terhadap 30 responden di dalampopulasi, dengan hasil valid dan reliabel. Adapun teknik analisis data yangdigunakan adalah teknik Importance Performance Analysis (IPA).Berdasarkan hasil penelitian dapat disimpulkan bahwa (1) Siswa belummerasa puas terhadap implementasi sistem manajemen mutu ditinjau dari kualitaspelayanan yang mencakup lima aspek yaitu: berwujud (tangible), keandalan(reliability), ketanggapan (responsiveness), jaminan (assurance), empati(empathy). Hal ini tercermin dari hasil analisis kesesuaian total antara tingkatkinerja dan tingkat harapan pelanggan dengan hasil sebesar 80,96%. (2)Berdasarkan analisis diagram kartesius terdapat 15 atribut kualitas pelayanan yangharus ditingkatkan oleh SMK Negeri 1 Surakarta agar kepuasan siswa meningkat,yaitu ruang kelas, business center, ruang perpustakaan, serta ruang UKS dinilaibelum memadai; bahan ajar dan koleksi buku diperpustakaan dinilai kuranglengkap; peralatan praktik di laboratorium dinilai belum sesuai kebutuhan; alatperaga dalam proses pembelajaran dinilai kurang; masih kurangnya penggunaanmodel, metode, dan media pembelajaran yang menarik dalam prosespembelajaran; respon guru terhadap keluhan siswa dinilai kurang; karyawan tidakselalu siap diruangan; kemampuan penguasaan kelas oleh guru dinilai kurang;pengembangan bakat siswa diluar bidang akademik kurang difasilitasi sekolah;pemberian beasiswa bagi siswa berprestasi dan kurang mampu dinilai kurang.Kata kunci: Kepuasan siswa, Kualitas pelayanan, Sistem Manajemen Mutu,Importance Performance Analysis (IPA)ABSTRACTThe purpose of this research is (1) to determine the performance of thequality of educational services as result of implementation of the QualityManagement System ISO 9001:2008 by SMK Negeri 1 Surakarta. (2) todetermine the attributes of quality educational services include tangible,reliability, responsiveness , assurance, empathy is a priority services qualityimprovement in SMK Negeri 1 Surakarta.This research used descriptive quantitatif research method, sources ofdata in this research were all students of class XI – XII SMK Negeri 1 Surakartain 2014 which amounted to 476 students. In this research, Slovin formula used inthe sampling in order to obtain a sample of 90 respondents. The number ofsamples of each group were taken with quota sampling technique, the propotionalsampling, and random sampling. Try out wich do to 30 respondent in populationwith a valid and reliable results. The data analysis technique that used isImportance Performance Analysis (IPA).Based on the results of research conclude that: (1) Students do not feelsatisfied with the implementation of quality management systems in terms ofquality services which covers five aspects: tangible, reliability, responsiveness,assurance, and empathy. This is reflected in the results of the analysis of thesuitability of the total between the level of performance and the level of customerexpectations which gives a yield of 80.96%. (2) Based on the analysis ofdimensional Cartesian diagram there are 15 attributes of quality of educationservices should be improved by SMK Negeri 1 Surakarta in order to increasestudent satisfaction, there are: classrooms, business center, library, and theinfirmary not been adequately assessed; teaching materials and a collection ofbooks in the library were considered less complete; equipment in the laboratorypractices not considered appropriate; props in the learning process is consideredless; lack the use of models, methods, and instructional media interest in thelearning process; teacher response to student complaints considered less;employees are not always ready to size; the ability to master classes by teachersconsidered less; development of student talent outside the academic field less befacilitated of the school; scholarships for outstanding students and underprivilegedconsidered less.Keyword: Student satisfaction, Service quality, Quality Management System,Importance Performance Analysis (IPA) technique.