ABSTRAK
Dinas Pengelolaan Pasar Kota Surakarta bertugas dalam memperbaiki kualitas pengelolaan sarana dan prasarana pasar. Penelitian ini mengkaji pengelolaan sarana dan prasarana Pasar Nongko yang dilakukan oleh Dinas Pengelolaan Pasar (DPP) Kota Surakarta.
Penelitian kinerja Dinas Pengelolaan Pasar (DPP) Kota Surakarta dalam mengelola sarana dan prasarana Pasar Nongko menggunakan tiga komponen efektivitas, responsivitas dan akuntabilitas.
Metode penelitian ini adalah deskriptif kualitatif. Teknik pengumpulan data menggunakan wawancara, observasi dan dokumentasi dengan pemilihan informan secara purposive. Validitas data menggunakan teknik triangulasi data. Teknik analisis data menggunakan model analisis interaktif dan disajikan dalam matriks.
Hasil penelitian diketahui bahwa secara umum kinerja Dinas Pengelolaan Pasar (DPP) Kota Surakarta dalam mengelola sarana dan prasarana Pasar Nongko berjalan secara baik. Hal ini terlihat dari tiga indikator yang digunakan penulis, dari segi efektivitas kegiatan pengelolaan sarana dan prasarana Pasar Nongko yang rutin setiap hari dilakukan sudah berjalan cukup efektif karena adanya sikap handarbeni yang dimiliki oleh pedagang pasar. Segi responsivitas, Dinas Pengelolaan Pasar (DPP) Kota Surakarta belum responsif dengan pedagang Pasar Nongko, hal ini ditunjukkan dengan masih banyaknya keluhan yang disampaikan masyarakat pasar. Segi akuntabilitas yang ditunjukkan Dinas Pengelolaan Pasar (DPP) Kota Surakarta dalam mengelola sarana dan prasarana Pasar Nongko yaitu dengan adanya pelaporan kegiatan secara rutin, baik itu kegiatan rutin, perbaikan maupun penambahan sarana prasarana pasar. Dalam pelaksanaan kegiatan pengelolaan sarana dan prasarana pasar dihadapkan pada berbagai macam hambatan seperti masyarakat umum yang membuang sampah sembarangan, pedagang pasar yang kurang merawat sarana prasarana pasar, dana, sarana prasarana pasar belum lengkap dan mengalami kerusakan dan sikap pegawai dinas yang kurang disiplin. Upaya seperti kerjasama antar dinas, kerjasama dengan pihak paguyuban, permohonan bantuan CSR dan sosialisasi pegawai dinas diharapkan dapat meningkatkan kualitas kinerja dinas.
Kata Kunci : Kinerja, pasar tradisional, efektivitas, responsivitas, akuntabilitas
ABSTRACT
Market Management Service of Surakarta in charge of the quality management of the facilities and infrastructure markets. This research examines the management and infrastructure Pasar Nongko conducted by Market Management Service of Surakarta.
The research of the performance of Market Management Service of Surakarta in managing infrastructure Pasar Nongko using three components effectiveness, responsiveness and accountability.
This research using descriptive qualitative method. The data were collected by using interviews, observations, and documentations and the writer chose the interviewees purposively. The validity of the data in this research used triangulation data technique. The writer analysed the data by using interactive analysis model and the data are presented in a matrix.
The finding of this research is that in general the performance of Market Management Service of Surakarta in managing the infrastructures of Pasar Nongko goes well as it can be seen from the three indicators which were used by the writer. First, from the effectiveness it can be seen that the activity of managing the infrastructure of Pasar Nongko has run effectively because the sellers in the market have handarbeni sense (sense of belonging). Second, from the responsiveness, Market Management Service of Surakarta is yet responsive with Pasar Nongko traders, it is seen with a large number of complaints is still a people. And the last one is the accountability, Market Management Service of Surakarta makes a report regularly which is about regular activity report, repairing the infrastructures or adding some infrastructures for the market. There are some obstacles that have to be faced by Market Management Service of Surakarta in managing the infrastructures of the market. Those obstacles are like the general public who litter, its less market traders took care of the infrastructure market, funds, infrastructure market is incomplete and damaged and the employee attitude were not discipline. Some efforts that have been done like cooperation between agency, coordinating with the community of the sellers, requests the CSR and doing socialization are expected to improve the performance of Market Management Service.
Keywords    : performance, traditional market, effectiveness, responsiveness, accountability.