ABSTRACT
This final project was written based on the job training which was done in export division of C.V. Haryan Handicrafts which is located at Jln. Jawa 1 No.12 Timuran, Solo started from 12nd June 2015 to 11st July 2015. The objectives of this final project are to describe the communication process through e-mail in exporting activity done by C.V. Haryan Handicrafts and to identify the ways of C.V. Haryan Handicrafts in creating a good communication with clients through e-mail.
C.V. Haryan Handicrafts has ways to create a good communication with clients through e-mail because the media can give facilities which can help in sending documents such as file of Proforma Invoice, Commercial Invoice, photos sample or design of batik etc. The ways which are used by C.V. Haryan Handicrafts is the usage of formal communication. The characteristics or formal communication are using good tone, giving good attitude, avoiding possession tenses, avoiding to use singular human nouns and organizing. It will influence the clients to consider that the company has positive attitude. The important ways of creating a good communication through e-mail is to consider the usage of correct grammatical and punctuation. Therefore, the clients do not misunderstand the message in communication through e-mail.
Key words: communication, clients and e-mail