ABSTRACT
This final project report was written based on my internship experience at Great Tour and Travel Yogyakarta. The objectives were to practice the activities as a tour guide, to find out the problems and solutions as a tour guide
The first step in job training, I escorted the senior tour guide. I could know the activities of tour guide in a tour. It was used as a reference for guiding the guests. In guiding process, there were three steps i.e. (1) Preparation: I saw the schedule of the tour for the day after. The schedule was written on the whiteboard by receptionist. After I knew my tour for tomorrow, I prepared the list of the guests and their hotel names,(2) Method of the tour:I picked up the guests at their hotel one by one. After all the guests were already in the car, I introduced myself and my driver. After that, I explained about the schedule, regulation, and interesting object. Then, when we arrived in the tourism destinations, I gave explanation about the general information, entrance fee and meeting point of the tourism destination, and (3) Closing: I thanked and said goodbye to all my guests who joined Great Tour and Travel tour.
There were three problems in my internship experience as a tour guide in Great Tour and Travel. The first problem was that not all my guests could speak English. To overcome this problem, I communicated with them using body language. The second problem was neither I nor all my guests was not a native speaker so we had restrictiveness about English vocabulary. To solve the problem, I used an online dictionary in my smartphone. The third problem was my guests felt uncomfortable with my driver who drove too fast. In this situation, I tried to convince all my guests that they would be okay.